I can be thankful each day I am not hospitalized in Hawaii.
| From: | Gary Young (gyoung@hawaiifamilydental.com) |
| Sent: | Tue 10/16/07 1:18 PM |
| To: | Vernon Balmer (v----_@hotmail.com)* |
Okay, I'm not going to go back and forth so, here is the deal. You want a third copy of your file.
1. You pay $25.00 for that copy
2. You pay for the certified mail charge.
3. After we determine the cost, you send us a cashier's check/money order
4. You get your file.
That is the end of it.
Gary M. Young
Operations Manager
Hawaii Dental Group
dba Hawaii Family Dental Centers and Kihei Center
500 Ala Moana Boulevard, Suite 7-220
Honolulu, HI 96813
Phone: (808) 523-3130
Cell: (808) 342-8611
Fax: (808) 523-3122
From: Vernon Balmer [mailto:v----_@hotmail.com]
Sent: Tuesday, October 16, 2007 11:12 AM
To: Gary Young; f----s@lycos.com; f----y@iwon.com
Subject: RE: Billing?
Nowhere in these previous emails between Ms. Paglinawan and myself, regarding the second set, is there any reference to 25.00 dollars being the cost of the second set. Where do you see it?
Subject: RE: Billing?
Date: Mon, 15 Oct 2007 16:11:33 -1000
From: gyoung@hawaiifamilydental.com
To: v----_@hotmail.com
We told you there was a charge, we mailed you the file and you haven't paid. So to get the third set, you have to pay for the second set and also the third set before we send it out.
Gary M. Young
Operations Manager
Hawaii Dental Group
dba Hawaii Family Dental Centers and Kihei Center
500 Ala Moana Boulevard, Suite 7-220
Honolulu, HI 96813
Phone: (808) 523-3130
Cell: (808) 342-8611
Fax: (808) 523-3122
From: Vernon Balmer [mailto:v----_@hotmail.com]
Sent: Monday, October 15, 2007 3:02 PM
To: Gary Young
Subject: RE: Billing?
Why am I being asked to pay for the prior set after the fact. I should have been charged when I asked.
> Subject: RE: Billing?
> Date: Wed, 3 Oct 2007 10:41:05 -1000
> From: gyoung@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> I don't understand. If you have two sets of records one given to you and the other sent certified mail, then why do you need another set?
>
> If you want a third set that you can sign for then you will have to pay our fee. What I am charging you is the fee that we set as a company and that fee is $25 per set of records. So the $50.00 fee is the cost of your third set as well as the prior set. That is what you need to pay to obtain another set of records.
>
>
> Gary M. Young
> Operations Manager
> Hawaii Dental Group
> dba Hawaii Family Dental Centers and Kihei Center
> 500 Ala Moana Boulevard, Suite 7-220
> Honolulu, HI 96813
> Phone: (808) 523-3130
> Cell: (808) 342-8611
> Fax: (808) 523-3122
>
> -----Original Message-----
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Wed 10/3/2007 10:21 AM
> To: Gary Young
> Cc:
> Subject: RE: Billin
>
> I don't mean to be difficult, I just want to know what I am paying for. I do not need duplicates of duplicates.
> I am in possession of the ones Ms. Paglinawan gave me in the office and the ones sent via certified mail. I didn't get to sign
> for them.
>
> I just want one more copy of records. Also, can you please itemize the cost? ie; 25.00 for 2.50 a page. 25.00 for
> copies of x - rays.
> _____
>
>Subject: RE: Billing?
> Date: Tue, 2 Oct 2007 16:06:07 -1000
> From: gyoung@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> Mr. Balmer,
> the cost is $50.00 for your records. If you want them, send a money order and after we get that we will send out your records via certified/restricted mail.
>
> Gary M. Young
> Operations Manager
> Hawaii Dental Group
> dba Hawaii Family Dental Centers and Kihei Center
> 500 Ala Moana Boulevard, Suite 7-220
> Honolulu, HI 96813
> Phone: (808) 523-3130
> Cell: (808) 342-8611
> Fax: (808) 523-3122
> _____
>
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Tuesday, October 02, 2007 9:12 AM
> To: Gary Young
> Subject: RE: Billing?
>
> As stated in my email and previous conversations with Ms Paglinawan, I
> am willing to pay for the records. I am a bit confused, as to what you mean
> by, "the new set of records" and "the previous records".
> _____
>
> Subject: RE: Billing?
> Date: Mon, 1 Oct 2007 12:08:54 -1000
> From: gyoung@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> We will send you another copy of your records via certified, restricted mail for a fee of $50 including the the new set of records, the previous records, and the postal fees. You need to prepay and send a money order or credit card number prior to us sending out your records.
>
> Gary M. Young
> Operations Manager
> Hawaii Dental Group
> dba Hawaii Family Dental Centers and Kihei Center
> 500 Ala Moana Boulevard, Suite 7-220
> Honolulu, HI 96813
> Phone: (808) 523-3130
> Cell: (808) 342-8611
> Fax: (808) 523-3122
> _____
>
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Monday, October 01, 2007 11:39 AM
> To: Gary Young
> Subject: RE: Billing?
>
> I thought I explained in my previous email to you. I was not there when
> the mail arrived and evidently postal regulation allows the person at the
> front desk to sign for it. I wanted to have a copy for myself that has my signature
> on the postal documents. I did not know there was a limit to the number of copies
> a patient could have or request, if it was inconvenient of bothersome to staff. If I
> have to accept this I will, but I must inquire with someone other than those who are irritated
> by a patient requesting their records.
> _____
>
> Subject: RE: Billing?
> Date: Mon, 1 Oct 2007 09:59:05 -1000
> From: gyoung@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> Mr. Balmer,
> I spoke with Kanani and your records were sent to you via certified mail. If you are not there to sign for it, it is usually sent back to the post office and you can go to the post office to sign and retrieve your mail.
> We have sent your records to you more than once and we are not going to resend your records unless you don't have them our you cannot get them back from the post office. If you have any questions please email me back, have a great day.
>
> Gary M. Young
> Operations Manager
> Hawaii Dental Group
> dba Hawaii Family Dental Centers and Kihei Center
> 500 Ala Moana Boulevard, Suite 7-220
> Honolulu, HI 96813
> Phone: (808) 523-3130
> Cell: (808) 342-8611
> Fax: (808) 523-3122
> _____
>
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Friday, September 28, 2007 12:30 PM
> To: Gary Young
> Subject: FW: Billing?
>
> Dear Sir, I have tried contacting you previously, without success.
> I would like to have a copy of my complete file sent to me via
> restricted mail delivery so I can sign for it. Ms. Paglinawan may be
> mistaken in assuming that I signed for the mail she sent. I was not
> present when the mail was delivered to the YMCA. And as I have been told
> whoever is at the front desk can sign for it. I would like to sign for it. Restric
> ted mail would facilitate this, in that, I would be the only one who could sign
> for it.
> ____
>
> Subject: RE: Billing?
> Date: Fri, 28 Sep 2007 09:42:26 -1000
> From: kananip@hawaiifamilydental.com
> To: v----_@hotmail.com
> CC: gyoung@hawaiifamilydental.com
>
> I will not be sending any further documentation. I have been more than accomodating to your needs. Certified mail requires a signature for acceptance. If you require any further assistance please contact Gary Young, Our operations manager. His e-mail address is gyoung@hawaiifamilydental.com. I will not be responding to any further attempts to contact me.
>
> Kanani
>
> -----Original Message-----
> From: Vernon Balmer [mailto:-----v----_@hotmail.com]
> Sent: Friday, September 28, 2007 9:19 AM
> To: Kanani Paglinawan
> Subject: RE: Billing?
>
> Thank you, but I was not there when the mail was delivered. I
> would appreciate another copy sent by " restricted delivery",
> so I can sign for it. I will pay for it and any cost for another duplication.
> _____
>
> Subject: RE: Billing?
> Date: Thu, 27 Sep 2007 16:02:42 -1000
> From: kananip@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> Mr. Balmer,
>
> Your records have been sent out today via certified mail.
>
> Thank you,
> Kanani
>
> -----Original Message-----
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Tuesday, September 25, 2007 1:40 PM
> To: Kanani Paglinawan
> Subject: RE: Billing?
>
>
> Let me know the cost I will send a money order to have you mail them.
> _____
>
> Subject: RE: Billing?
> Date: Tue, 25 Sep 2007 12:53:02 -1000
> From: kananip@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> Everything will be ready for you to pick by tomorrow afternoon. The only thing I will be duplicating is your chart and any paper info from the computer. I'm sure you don't need another duplicate copy of your x-rays that already have been provided. The x-rays you took here on 5/03 were found in a patients chart with a same first name and similar last name. I'm very sorry for any inconvenience this may have caused you, but I think I have been very accommodating with your needs. I hope this will be the last time I will need to duplicate your records. I will e-mail you when everything is ready.
>
> Thank you for your patience,
>
> Kanani
>
> -----Original Message-----
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Tuesday, September 25, 2007 12:08 PM
> To: Kanani Paglinawan
> Subject: RE: Billing?
>
> You must be mistaken. I don't have any ledger or account history. But thanks for the "SUPER" bill. Since this descrepency has arose, could you please put together another full packet and document what it consists of? I don't mind paying for the paper. This way you and I will have verification of me receiving the complete record of my history at Hawaii Family Dental. By the way where'd you find the other x - rays?
> ____
>
> Subject: RE: Billing?
> Date: Tue, 25 Sep 2007 11:39:48 -1000
> From: kananip@hawaiifamilydental.com
> To: v----_@hotmail.com
>
> Mr. Balmer,
>
> I have printed you a super bill of all the services we have provided for you. It should be the same as the ledger or account history that I had already provided. Everything is waiting at the front desk for you to pick up.
>
> Thank you,
> Kanani Paglinawan
>
> -----Original Message-----
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Tuesday, September 25, 2007 9:36 AM
> To: Kanani Paglinawan
> Subject: RE: Billing?
>
> I am referring to the charges for services and what they were for. Just the usual billing for services and payments.
>
>
> RE: Billing
> From: Kanani Paglinawan (kananip@hawaiifamilydental.com)
> Medium risk<http://gfx2.hotmail.com/mail/w2/pr02/ltr/i_yellowshield.gif> You may not know this sender. Mark as safe <http://by117w.bay117.mail.live.com/mail/ReadMessageLight.aspx?Action=MarkAsNotJunk&FolderID=00000000-0000-0000-0000-000000000001&InboxSortAscending=False&InboxSortBy=Date&ReadMessageId=7f334696-27dd-4c72-a78d-cbb8f733e924&n=1365972595> | Mark as unsafe <http://by117w.bay117.mail.live.com/mail/ReadMessageLight.aspx?Action=MarkAsJunk&FolderID=00000000-0000-0000-0000-000000000001&InboxSortAscending=False&InboxSortBy=Date&ReadMessageId=7f334696-27dd-4c72-a78d-cbb8f733e924&n=1132028791>
> Sent: Tue 9/25/07 7:42 AM
> To: Vernon Balmer (v----_@hotmail.com)
> Good Morning Mr. Balmer,
>
> I am not quite sure what type of billing information your requesting. I have given you a copy of your complete chart and all information I had in our computer. I also came across your radiographs taken on your first visit on 5-15-07 with Dr. Enoka. You are more than welcome to come and pick them up at anytime. There is no additional charge for duplication.
>
> Kanani
>
> -----Original Message-----
> From: Vernon Balmer [mailto:v----_@hotmail.com]
> Sent: Saturday, September 22, 2007 1:00 PM
> To: Kanani Paglinawan
> Subject: Billing
>
> Good Morning Ms. Paglinawan, I guess this will find it's way to you, possibly Monday. I would have liked my billing information included with the records. Can you please let me know when I can retrieve these, and if there will be any cost.
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